Privacy Policy

This Privacy Policy explains how EliteHaven collects, uses, and safeguards your personal data when you use our website or contact us for services related to luxury apartment selection in Switzerland. We comply with both the General Data Protection Regulation (GDPR) and the revised Swiss Federal Act on Data Protection (revDSG).

1. Who We Are

EliteHaven
Hasenbühlstrasse 113, 1724 Bonnefontaine, Switzerland
Tel: +41 26 397 50 12
Email: info@elitehavenone.com

2. What Personal Data We Collect

• Contact information (name, email address, phone number)
• Property preferences and search criteria
• Messages, inquiries, and feedback
• Technical data such as IP address, browser type, device information

3. Why We Collect Your Data

• To respond to inquiries and provide requested services
• To send personalized apartment offers and updates
• To improve our services and user experience
• To comply with legal obligations and protect our legitimate interests

4. Legal Basis for Processing

• Consent (Art. 6(1)(a) GDPR)
• Contractual necessity (Art. 6(1)(b))
• Compliance with legal obligations (Art. 6(1)(c))
• Legitimate interests (Art. 6(1)(f))

5. Data Storage and Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. After this period, data will be securely deleted or anonymized.

6. Data Sharing

Your data may be shared with trusted third-party service providers for purposes such as hosting, analytics, or communication. These partners are contractually bound to handle your data in compliance with GDPR and revDSG. We never sell your data.

7. Your Rights

• Right to access and obtain a copy of your personal data
• Right to rectification or erasure
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC)

8. Cookies and Analytics

Our website uses cookies to improve user experience and track usage patterns. Please refer to our Cookies Policy for more details.

9. Security

We apply industry-standard technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.